Help centre
XCodes IPTV Support Centre
Quick answer
For XCodes IPTV help, start with the troubleshooting guides below — most login, buffering and EPG problems can be fixed in a few minutes. If you're still stuck, message support on WhatsApp at +44 7446 191096 or on Telegram at @Xtreamtech with your device, app and a photo of any error.
Support topics
Login problems
| Symptom | Fix |
|---|---|
| Invalid username or password | Re-type both exactly; they're case-sensitive and must not contain spaces |
| Server not responding | Check the URL starts with http:// and includes the port if one was provided |
| Account expired | Your plan has ended — renew on the pricing page |
| Worked before, now fails | Restart the device and router, then try again |
| Works in one app, not another | Check the second app uses the same login type (Xtream Codes or M3U) |
Playback & buffering
| Symptom | Fix |
|---|---|
| All channels buffer | Use Ethernet or 5 GHz Wi-Fi; restart your router — see buffering fixes |
| One channel buffers | Report the channel name and time to support |
| Black screen with sound | Change the player or decoder setting in your app |
| Slow app on Firestick | Clear the app cache and close background apps |
Program guide (EPG) issues
| Symptom | Fix |
|---|---|
| Guide is empty | Refresh or update the EPG in app settings and wait a few minutes |
| Times are wrong | Adjust the EPG timeshift or time zone setting |
| M3U login has no guide | Add the EPG URL in settings, or switch to Xtream Codes |
Before you contact support
- Your device (for example, Fire TV Stick 4K or Samsung TV)
- The app you're using
- The channel, film or series affected
- A photo or screenshot of any error message
Still need help?
Message support on WhatsApp or Telegram and we'll help you get watching.
WhatsApp +44 7446 191096 · Telegram @Xtreamtech